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Improving UX with Customer Engagement

August 24, 2016 @ 5:45 pm - 8:30 pm

This talk will explain the evolutionary UX process behind, a website that links employers directly with job hunters making the entire recruitment process seamless and transparent. The design and building of has been driven by continual user feedback which has improved both the onboarding process and the engagement levels on the website. This talk will also cover some of the challenges faced and the lessons learnt while diversifying the business model from agency into a scalable technology product.

Michael Cropper is the founder of tech startup and owner of digital agency He can be found on Twitter @TendoJobs / @Contrado Digital /@MickCropper, LinkedIn at /MichaelCropper86 and regularly publishes useful resources on digital topics over the company’s developer blog.

Please invite your friends and colleagues and use #UXManchester


5:45 Free refreshments

6:30 Michael’s talk & discussion

7:45 Lightning talks

8:30 Drinks & chat at PLY (next door)

Lightning talks & Sketchnotes:

Please feel free to prepare a Lightning Talk (max 3 min) or bring/create your Sketchnotes about any UX related or topic related idea, project, vacancy, event etc.

Live streaming:

This talk will be broadcasted live as well as archived on Periscope@UXManchester

Book here:

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Michael Cropper

Founder & Managing Director at Contrado Digital Ltd
Michael founded Contrado Digital in 2013. He has experience working with national and multi-national brands in a wide range of industries, helping them achieve awesome results. Michael regularly speaks at local universities and industry events while keeping up with the latest trends in the digital industry.


August 24, 2016
5:45 pm - 8:30 pm
Event Category:


Contrado Digital
01254 584592


24/26 Lever Street
Manchester, Greater Manchester M1 1DZ United Kingdom
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