Improving UX with Customer Engagement

This talk will explain the evolutionary UX process behind TendoJobs.com, a website that links employers directly with job hunters making the entire recruitment process seamless and transparent. The design and building of TendoJobs.com has been driven by continual user feedback which has improved both the onboarding process and the engagement levels on the website. This talk will also cover some of the challenges faced and the lessons learnt while diversifying the business model from agency into a scalable technology product.

Michael Cropper is the founder of tech startup TendoJobs.com and owner of digital agency ContradoDigital.com. He can be found on Twitter @TendoJobs / @Contrado Digital /@MickCropper, LinkedIn at /MichaelCropper86 and regularly publishes useful resources on digital topics over the company’s developer blog.

Please invite your friends and colleagues and use #UXManchester

Schedule:

5:45 Free refreshments

6:30 Michael’s talk & discussion

7:45 Lightning talks

8:30 Drinks & chat at PLY (next door)

Lightning talks & Sketchnotes:

Please feel free to prepare a Lightning Talk (max 3 min) or bring/create your Sketchnotes about any UX related or topic related idea, project, vacancy, event etc.

Live streaming:

This talk will be broadcasted live as well as archived on Periscope@UXManchester

Book here: https://www.meetup.com/Manchester-UX-UI-Networking/events/232914157/

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Michael Cropper

Founder & Managing Director at Contrado Digital Ltd

Michael has been running Contrado Digital for over 10 years and has over 15 years experience working across the full range of disciplines including IT, Tech, Software Development, Digital Marketing, Analytics, SaaS, Startups, Organisational and Systems Thinking, DevOps, Project Management, Multi-Cloud, Digital and Technology Innovation and always with a business and commercial focus. He has a wealth of experience working with national and multi-national brands in a wide range of industries, across a wide range of specialisms, helping them achieve awesome results. Digital transformation, performance and collaboration are at the heart of everything Michael does.

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