IT Support
Maintaining your IT systems is what we do best. Your business is reliant on IT to function and deliver value to your customers which is why we ensure your business is running the right IT for your needs. We only work with industry leading technologies which allows you to work seamlessly, collaboratively and efficiently using cloud based technologies. Let us take care of the hard work for you and you can focus on running your business.
The IT support packages outlined below are a guide as we customise every IT support package based on your individual requirements instead of trying to pigeonhole you into a set way of working. Talk to us and we’ll guide you through the various options available so you can make an informed choice about your IT support provider.
IT Support Packages
Standard Support
Standard Support Including;
– Mobile, tablet, laptop, desktop support
– Helpdesk ticket support
– Phone support
– Microsoft Exchange management and support
– Proactive virus scanning and firewall management
– Software updates
– Remote desktop support
Callout Charge
£100 + vat
On-site Support
£70 + vat per hour
Office Hours
9am – 5pm
Monday to Friday
Service Level Agreement
None
Monthly Charge per User
£50.00 + vat
Advanced Support with SLA
Advanced Support Including;
– Mobile, tablet, laptop, desktop support
– Helpdesk ticket support
– Phone support
– Microsoft Exchange management and support
– Proactive virus scanning and firewall management
– Software updates
– Remote desktop support
Callout Charge
£ Free
On-site Support
£70 + vat per hour
Office Hours
9am – 5pm
Monday to Friday
Service Level Agreement
2 hour response time
Monthly Charge per User
£150.00 + vat
Platinum Support with SLA
Platinum Support Including;
– Mobile, tablet, laptop, desktop support
– Helpdesk ticket support
– Phone support
– Microsoft Exchange management and support
– Proactive virus scanning and firewall management
– Software updates
– Remote desktop support
Callout Charge
£ Free
On-site Support
£Free
Office Hours
9am – 5pm
Monday to Friday
Service Level Agreement
60 minute response time
Monthly Charge per User
£300.00 + vat